Swati Bagwe and Shipra Mehta have owned and operated Caremark Richmond upon Thames since 2017. On 25th May, the pair took over management of Caremark Hounslow and are now working with the existing care team to drive the business forwards.

Caremark Hounslow, whose office is at Holdsworth House on Staines Road in Hounslow, already provides over 250 hours of care every week to local residents. When the existing owner decided the time was right to move on to pastures new, Swati (37) and Shipra (39) leapt at the chance to own and run another branch of the business they know and love.

“I live in Hounslow so it’s an area and a community that I’ve always been passionate about supporting,” says Swati. “When the opportunity arose for us to take over the business here, we were so thrilled and are determined to bring the very highest standards of care to our new clients.”

“We’re especially pleased that the team here are going to be staying with us and continuing to work with the clients and families that they’ve built up relationships with. Over the coming weeks and months, we’ll be looking to expand our team of care workers so that we can offer support to more people and change more lives for the better,” adds Shipra.

Caremark Hounslow has already been rated GOOD by the Care Quality Commission and the pair’s Richmond-based business was also recently awarded a GOOD rating in a report published in May. The inspectors said that ‘people had had a very positive experience in receiving care and support’ and that ‘the service was of high quality, that it was personalised to people’s individual needs and responsive to any changes that people wished to make.’ In addition, the report said that staff were ‘well trained and well supported in their job roles.’

As testament of this latest CQC report, Caremark Richmond has just been awarded ‘top 20 homecare provider’ by Service users are invited to review care providers on this respected health care forum where a rating system grades on management, staff and overall standard of care. With a rating of 9.9/10, clients, their loved ones and those in the community voted for Caremark Richmond, for their ‘efficiency’, ‘professional manner’ and ‘compassion toward clients’.

Lifelong friends and business partners, Swati and Shipra, plan to emulate this level of care, compassion and integrity in their new Hounslow-based business.

For more information please contact the team at Caremark Hounslow on 0203 771 2992.

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About Caremark

Caremark is the UK's largest privately owned care franchise with a turnover of £65m. We are a leading home care provider with over 100 offices in the UK and Ireland. We support over 6000 customers and employ more than 5400 carers who deliver on average, over 96,000 hours of care, every single week, across the UK.

Established in 2005, we are proud to be a wholly UK owned and operated home care franchise which has an established and successful UK based network. 43% of Caremark franchisees are female, which is almost double the national franchising average. It's a figure we are really proud of. Not only that, but a large proportion of our management team are women, including our Managing Director, Finance Director, National Operations Manager and National Training Manager.

The UK has an ageing population which is estimated to grow some 58% in the next 20 years. As the demand for more complex and highly professional levels of care increases, we continue to provide a quality service to those in need of help and support. There is also a developing awareness that care at home can benefit not only those individuals in need but the hospitals and other organisations that are also responsible for looking after them.