FOR IMMEDIATE RELEASE
The Digital Marketing Show at London’s Excel on November 18th/19th will be the national launch pad for Sociomole®, a new social media software platform which can assess the ‘mood’ of social media users and respond automatically in the most human-like way possible 24/7, 365 days a year.
The launch is the culmination of 18 months development work and a six-figure investment by North West-based parent company Sociosciences, which is backed by leading technology entrepreneur and non-exec Chairman Professor Paul Morrissey.
He said: “This software has the potential to revolutionise the way businesses and professionals respond to conversation on social media. There’s nothing else on the market to my knowledge currently that provides this level of sophistication and automation for social media marketeers.”
Launching to 15millon Twitter users, but with other platforms to come Sociomole® matches Twitter postings for pre-determined key phrases in conversations or mentions relevant to the user’s business.
It then analyses tweets to identify one of eight emotional states; sadness, trust, anger, joy, surprise, disgust, fear and anticipation, and replies having chosen the most appropriate message to match the ‘mood’ of the Twitter user.
Social media commentator Tom Cheesewright from Book of the Future said the software had multiple applications. He said: “For consumer-facing businesses like banks for example Sociomole® could be set up to deliver immediate ‘we are on it’ type messages to multiple angry tweeters in the middle of a crisis. Leaving real people time then to engage further down the line.”
Jonathan Welsh, Associate Director at Havas PR UK in Manchester said: “Sociomole® looks really good for all those concerned with monitoring and reacting to customer-facing activity on social media feeds.”
Although Sociomole® performs its multiple tasks in a fraction of a second, the simple-to-use software can be told to pause before sending a mood matched message and/or allow for human intervention, mimicking the natural pause in a Twitter conversation.
Stuart Burn, Managing Director of Sociomole® developer Sociosciences Limited, said: “Developers have been trying to make automated response more human for years, but Sociomole® pushes the boundaries of this technology.
Professor Paul Morrissey added: “We are not trying to hide automation we know that social media is all about building human relationships. But we do know by using automation at the right time with the right message extends human reach and capability and will become the way we manage social media in the future.”
Stuart Burn again: “Sociomole® never sleeps, and mines social media 24/7, 365 days a year, for whatever you want. That could be unearthing new business leads, protecting brands, looking for new recruits, launching and promoting new products or events.”
The software, which includes a full suite of analytical tools, evolves as the user becomes more experienced, refining their campaigns and fine tuning Sociomole®’s response criteria.
On the marketplace Stuart says the system will be reviewed by businesses alongside existing scheduling software like Hootsuite, but does so much more.
“Social media users have already accepted a degree of automation through scheduling, but we have now added sentiment analysis and key ‘human’ features to an automated process which changes the game.”
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