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Home care provider in Redcar and Cleveland rated “Outstanding” in recent CQC inspection

04 October 2017 16:49


A local home care company which provides care to families in Redcar and Cleveland has been given a rating of outstanding – the highest possible rating given by the Care Quality Commission (CQC). Charles Folkes, owner of Caremark Redcar and Cleveland, was delighted with the results.

Inspectors rated Caremark Outstanding in two key areas – responsiveness and leadership – and rated Good in safety, effectiveness and caring.

Their report said: “The service was exceptionally well-led. People consistently told us they were extremely happy with the service they received. The vision and values of the service made sure people were always at its heart and the care people received frequently went beyond the agreed care plan to ensure their needs were met. There was excellent leadership of the service and a passion to deliver excellent care and continually striving to improve.”

Caremark specialises in quality domiciliary care for their clients, putting emphasis on high quality training for carers and staff.

The Inspector also noted that: “People were well cared for and complimented the staff and the support they provided. People were treated with respect and their independence, privacy and dignity were promoted. Staff interacted with people in a way which was particularly knowledgeable, kind, compassionate and caring. Staff took time to speak with and to engage positively with people.”

Charles Folkes and his team recently launched a new initiative – the first of its kind in the Guisborough area – to support socially excluded and vulnerable people in Redcar and Cleveland. This specialist service, which launched on the 1st October, enables clients to get out and about with a registered carer, in a specially adapted multi-space vehicle.

This is one of many initiatives administered by Caremark Redcar and Cleveland, taking them from a Good rating previously to an Outstanding result.


Editor’s notes:
Image attached; Carer Richard Taylor with Charles Folkes, Director of Caremark Redcar and Cleveland, and Care Manager Michelle Jackson.
For more information contact or call 07895 876745.

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About Caremark

Caremark is one of the UK's leading home care providers with over 100 offices in the UK and Ireland. We support over 6000 customers and employ more than 4000 carers every single week across the UK.

Established in 2005, Caremark is proud to be a wholly UK owned and operated home care franchise which has an established and successful UK based network. 43% of Caremark franchisees are female, which is almost double the national franchising average and is a figure we are really proud of. Not only that, but a large proportion of our senior management team are women, including our Finance Director, National Operations Manager and National Training Manager.

The UK has an ageing population which is estimated to grow some 58% in the next 20 years. As the demand for more complex and highly professional levels of care increases, we continue to provide a quality service to those in need of help and support. There is also a developing awareness that care at home can benefit not only those individuals in need but the hospitals and other organisations that are also responsible for looking after them.

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